Help Center

Frequently Asked Questions

If the following FAQ does not provide you with the answer to your inquiry, you may contact us at support@dcex.com.

How do I buy XRP?

  1. Go to "Buy/Sell"
  2. On the right dropdown, select the currency you are trading for XRP
  3. Select "Buy XRP" from the two options
  4. Select the amount you wish to buy
  5. Review the confirmation page and verify the amount to purchase
  6. Click "Place Buy Order" button to confirm

How do I sell XRP?

  1. Go to "Buy/Sell"
  2. On the right dropdown, select the currency you are trading for XRP
  3. Select "Sell XRP" from the two options
  4. Select the amount you wish to sell
  5. Review the confirmation page and verify the amount to sell
  6. Click "Place Sell Order" button to confirm

How do I send some XRP to another person or another user?

  1. Click on "Send/Request"
  2. In the currency box on the right hand side, make sure XRP is selected
  3. Enter the amount you wish to send
  4. Enter the recipient's email address
  5. Add a note (optional)
  6. Click "Send XRP"
  7. If the user already has a DCEX account, their balance will be updated.
    If they do not, they will be directed to create a new account so they can claim the funds.

How do I request XRP from someone else?

  1. Click on "Send/Request"
  2. In the currency box on the right hand side, make sure XRP is selected
  3. Enter the amount you wish to receive
  4. Enter the sender's email address
  5. Add a note (optional)
  6. Click "Request XRP"

How do I deposit XRP into my account?

  1. Click on "Deposit/Withdraw" link
  2. Click Deposit button next to XRP
  3. Click on the "Deposit" button
  4. A wallet address and destination tag will be displayed
  5. Copy this information or scan the QR code
  6. Send funds from the other exchange or from your own wallet to the correct address and destination tag provided
  7. Important:
    Make sure to include the proper destination tag, when sending XRP to your DCEX wallet. Always verify the entire deposit address is correct before sending funds.


DCEX.com - Revised 8/2/2018